Shipping policy

Shipping Policy

Thank you for shopping with Shuuphan Dance Shoes.
Below you’ll find important information regarding our shipping process.

📦 Processing Time

All orders are processed within 2–3 business days after payment is confirmed.

🚚 Shipping Time

We ship orders directly from our warehouse.

Estimated delivery time:

Australia: 7–15 business days

New Zealand：7–15 business days

Other countries and regions may vary depending on destination and local customs.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance or local courier delays.

🌍 Shipping Destinations

We currently ship to Australia，New Zealand and many other international destinations.
If your country is not available at checkout, please contact us for assistance.

💰 Shipping Fees

Shipping costs are calculated and displayed at checkout before completing your order.

🛃 Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, or customs fees, which are determined by your local customs authority.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

📦 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.

❗ Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at
support@shuuphandance.com
, and we will do our best to assist you.

Thank you for choosing Shuuphan Dance Shoes.
We appreciate your patience and understanding, and we are committed to delivering quality dance shoes to dancers worldwide.