Refund policy

Returns & Refunds Policy

At Shuuphan Dance Shoes, we want you to be satisfied with your purchase.
Please read our returns and refunds policy carefully before placing an order.

🔁 Returns & Exchanges

We accept returns and size exchanges under the following conditions:

Requests must be made within 7 days of receiving your order

Customers are responsible for return shipping costs

If the size does not fit, we are happy to offer a size exchange.

Items must be unused, unworn, and in original condition

Original packaging must be included

To start a return or exchange, please contact us at
support@shuuphandance.com
with your order number and reason for return.

Replacement items will be shipped once the returned item is received and inspected

Note: We strongly recommend reviewing our Size Chart and Fit Advice before ordering to ensure the best fit.

💸 Refunds

Refunds are approved only after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

❌ Non-Returnable Items

The following items are not eligible for return or refund:

Worn or damaged items

Items returned without prior approval

Items returned after the 7-day return window

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect

We recommend using a trackable shipping service for returns

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will review the issue and provide a replacement or refund where applicable.

📩 Contact Us

If you have any questions about returns or refunds, please contact us at:
support@shuuphandance.com

We are always happy to assist you.

Thank you for choosing Shuuphan Dance Shoes.
We appreciate your understanding and support.